Job: Business Support Co-Ordinator (Operations)

To apply for this job, complete the application form and return, via email or post to the HR Department at Clarke Telecom Head Office.

Title

Business Support Co-Ordinator (Operations)
Location
Manchester
Job Brief
  • Be an integral member of the team providing administrative support and tracking project data as direct by their line manager.
  • Good IT skills (including Word; Excel and the use of databases and systems, for example Imprest) will be a core responsibility.
  • A positive attitude to and willingness to deal effectively with be required as new and ever evolving processes are introduced.
  • Internal and external customer interface including front line reception duties and taking calls
  • To implement, support and provide guidance on the use and application of tools and systems applicable to the operations support team and the wider business
  • To provide support as required to functional specialists and project teams within the business
  • Should be able to operate independently as well as a member of the team
  • Some customer interaction, supporting, and managing expectations will be required
  • To organise and maximise the value of the data available to ensure continuous improvements in Job Cost Margin; Staff Utilisation; WIP reduction and Employee Engagement
  • To support, supervise and advise the team with line management responsibilities for 3 or more employees
Duties & Responsibilities
  • General administrative duties to fulfil tasks relating to the above
  • Maintenance of electronic folders
  • Checking and loading documents onto customers databases
  • Internal system tracking and data input
  • Outages
  • Accesses
  • Running Daily progress report from Internal Systems collating and distribution.
  • Liaison with and assisting internal departments on issues and problems
  • Receiving and sending emails to various internal and external customers
  • Checking and loading documents onto customers databases
  • Embracing change to progress systems already in place
  • Day to day support to all team members
  • Working to KPI’s and Objectives
  • Arranging access’s in line with works schedule
  • Standing in for Senior Colleagues in their absence
  • Arranging, tracking and organising absences
  • Setting and monitoring workloads and managing performance / quality issues
  • Standing in for Senior Colleagues in their absence
  • Completion of Client based reports and working with Client Based systems
  • Programming Works in accordance with the needs of the Company.
  • Ensuring all dependencies are in place for works to proceed
Essential Knowledge and Skills
  • Excellent IT skills
  • Excellent written and oral communication
  • Good time management skills
  • Ability to work under pressure
  • Willing to take on responsibility
  • Able to work with others effectively
  • Excellent organisation skills
  • Experience of balancing conflicting priorities and recognising the difference between urgent, important and general activities
  • Willing to learn /adapt to the needs of the business / client
  • Team player
Skills/Behavioural Attributes:
 
Essential:
  • Customer focused
  • Excellent attention to detail
  • Good Team worker
Desirable
  • Self confident
  • Ability to manage own workload
Desirable Knowledge and Skills
  • Knowledge of Telecoms Industry
  • Educated to a good level in commercial discipline
  • Understanding prioritisation of own workload and team workload
  • Experience of managing processes
  • Knowledge of Symology, Internal and Client Based Systems


Complete the application form, and return via email to careers@clarke-telecom.com or post to the HR Department at Clarke Telecom Head Office.



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Clarke recognise the valued service provided by its recruitment agencies and have a Preferred Supplier List in place, with whom terms of business have been agreed.

Only suppliers who have signed up to these terms can place candidates with Clarke and will receive instruction directly from us to do so. Clarke is unable to consider speculative CVs or proposals from any other third party. Speculative CVs or proposals being sent into the business will be treated as a gift.

This policy applies to all experienced hire recruitment and search and selection suppliers across the UK.